Let Isla Hats & Headbands solve your Christmas shopping dilemmas......
www.imacgreg.co.uk
Let Isla Hats & Headbands solve your Christmas shopping dilemmas......
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Delivery
General shipping information below
Shipping And Handling
Shipping costs will be added when you have completed your desired shopping bag. All Isla orders will be carefully wrapped.
All items will be insured to their value and will not need to be signed for we currently ship to UK only.
If an item is out of stock or bespoke, we will advise you of an estimated delivery date at the time of order. If this is not suitable a full refund will be given. For all Isla products that are made to order we will ship as soon as possible.
Please ensure you regularly check your junk mail as some mail preferences will filter our emails to your junk folder.
In the UK we use either Royal Mail or EVRI for your deliveries. Both of which take 3 - 5 business
days to arrive after shipping.
Postage prices are currently £2.50 or free for orders over £73.
Orders will be dispatched within 5 working days.
Items purchased will be dispatched: Monday to Friday only.
Delivery & Insurance
Each purchase is insured up until it is delivered at which point responsibility for your purchased goods passes to you.
Please note we, cannot be held responsible for any third party involvement for delaying delivery.
Returns & Refunds
Isla will only except returns brought through the official website and not from other suppliers of Isla. Proof of purchase from the official website will need to be included with your return for a full refund or exchange. If you are unhappy with a purchase from other websites or retail outlets selling Isla, you will need to contact the businesses direct and follow their returns policy.
How to make a refund
If you ordered online you will have been sent an Despatch Note in your package, please fill this out and return this with your un-wanted Isla goods. You will be notified by email once your return has been received and processed. Items should be returned within 14 days of receiving your Isla goods. Please ensure your return is packaged securely to ensure a full refund. All items must be returned via recorded delivery. Returns sent in any other way may not be credited.
All returns must be accompanied by the relevant Despatch Note (see above) with all tags and packaging intact. No returns can be accepted after 14 days following the date of delivery. All goods returned must be in re-saleable condition.
Any refunds will take into account any original discounts. Please note you will be responsible for your own return postage costs, we currently do not offer FREE returns.
Exchanges
If you would like to exchange your item for something different, then please fill out the returns form and one of our team will contact you upon receiving your return.
Therefore please include your contact details i.e phone number on your returns form.
Refunds
Refunds will be made to the same method of payment that was used to purchase.
Postage will be refunded on all faulty returns and exchanges.
Our Policy
All items should be returned new, unused and with all the garment tags, labels and gift bags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. All items returned should have a Returns number. Unidentified returns may be returned to the sender.
If your return reaches us outside the timescale please note we will issue gift vouchers only.
We however will not accept refunds on bespoke items unless received faulty.